Legal

Privacy Policy

Last updated: 10 May 2026

1. Who we are

MAX<>IO Group (ABN 22 426 251 651) is a growth agency based in Brisbane, Queensland, Australia. We operate the website max-io.co (“the Site”). Questions about this policy can be directed to max@max-io.co.

2. Information we collect

We collect information you provide directly, including:

  • Contact form submissions — name, email address, business name, and any message content you choose to include.
  • Booking enquiries — name, email, and scheduling information when you book a call.
  • Newsletter sign-ups — email address only.

We also collect non-identifying usage data automatically via Vercel Analytics and Vercel Speed Insights (page views, browser type, referring URL, country-level location). This data is aggregated and not linked to individuals.

3. How we use your information

We use the information we collect to:

  • Respond to enquiries and deliver requested services.
  • Send the newsletter to subscribers who have opted in.
  • Improve site performance and user experience.
  • Meet legal obligations where applicable.

We do not sell, trade, or rent your personal information to third parties.

4. Third-party services

The Site uses the following third-party services, each with their own privacy policies:

  • Vercel — hosting and analytics (vercel.com/legal/privacy-policy).
  • Stripe — payment processing for any product purchases (stripe.com/au/privacy).
  • Cal.com — meeting scheduling, if you use the embedded booking widget (cal.com/privacy).

5. Data retention

We retain contact form submissions and booking records for up to 24 months, or until you request deletion. Newsletter subscriber data is retained until you unsubscribe. You can request deletion at any time by emailing max@max-io.co.

6. Your rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information (subject to legal obligations).
  • Lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au) if you believe your privacy rights have been breached.

To exercise any of these rights, email max@max-io.co with your request.

7. Cookies

The Site does not use tracking or advertising cookies. Vercel Analytics uses a privacy-first approach that does not require cookie consent under most jurisdictions.

8. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated “last updated” date. Continued use of the Site after changes constitutes acceptance.

9. Contact

For any privacy-related questions, contact us at max@max-io.co or write to:

MAX<>IO Group
52 McLachlan Street
Fortitude Valley QLD 4006
Brisbane, Australia